ITIL Service Management Foundation Certification

Overview

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management.

After completing the ITIL foundation course and exam, you will have gained knowledge and understanding in the following areas:

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and model
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training

Certification program requirements:

The Exam format is as follows:

  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book

The ITIL certification is designed for:

The ITIL certification is designed as personal development map for IT Service Management Professionals.