Business Process Improvement

ITIL® 2011 Foundation for Service Management

Duration: 40 hours

The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management.

Learn how to:

  • Service Management as a practice Comprehension
  • Service Lifecycle Comprehension
  • Key Principles and Models Comprehension
  • Key Concepts Awareness
  • Selected Processes Awareness
  • Selected Roles Awareness
  • Selected Functions Awareness
  • Technology and Architecture Awareness
  • ITIL® Qualification scheme Awareness

Who should attend: Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.

Prerequisites: There are no formal criteria or pre-requisites for candidates wishing to attend an accredited ITIL® Foundation course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended.